Last Updated: February 28, 2025

This Refund Policy outlines our refund terms for the OpenCulture application operated by OpenCulture and owned by Nishanth Vijayan.

Trial Period

OpenCulture offers a free trial period that includes access to all features:

• Anonymous question submission

• Moderation capabilities (AI and human)

• Channel management functions

• Home tab dashboard

Once the trial period expires, users will not have access to core features like submitting new anonymous questions unless they purchase a paid plan.

Paid Plans

For our paid plans:

• All purchases are final and non-refundable

• Subscriptions are charged at the beginning of each billing period

• You can cancel your subscription at any time to prevent future charges

• No partial refunds are provided for unused periods

We maintain this no-refund policy because our features and limitations are clearly described before purchase, and we offer a free trial that allows you to fully evaluate the application before committing to a paid plan. This policy helps us maintain fair pricing and sustainable operations.

Subscription Cancellation

While we don't offer refunds, you can:

• Cancel your subscription by contacting our support team at support@openculturebot.com

• Continue using paid features until the end of your current billing period

• Lose access to core features once your paid period ends

• Retain access to all your historical Q&A data

Please note that subscription cancellations must be processed through our support team and cannot be performed directly within the application.

Exceptional Circumstances

In cases of unauthorized charges or technical errors in billing, please contact us immediately. These situations will be reviewed on a case-by-case basis, and any appropriate adjustments will be made at our discretion.

Enterprise Customers

For enterprise customers with custom contracts, refund terms will be as specified in your service agreement. Please refer to your contract or contact your account manager for details.

Contact Us

If you have questions about our refund policy or need to report a billing issue, please contact us at support@openculturebot.com